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‘Citizens’ charters’ pushed vs. red tape

Posted by Abi Kwok on January 20, 2009

By Abigail Kwok

MANILA, Philippines — The Department of Interior and Local Government (DILG) will step up the implementation of its anti-red tape project this year, particularly monitoring the compliance of all local government units (LGUs) in crafting so-called “citizens’ charters,” Secretary Ronaldo Puno said Tuesday.

Citizens’ charters are documents that contain relevant information on the frontline services and goods provided by LGUs to their constituents and serve as the standard for the delivery of these services and goods to the public.

Puno said the implementation of these charters is part of the agency’s CURE project (Comprehensive and Unified Response to Eliminate Red Tape) to “enhance the delivery of basic services to the people, particularly at the level of LGUs.”

The DILG’s CURE project is part of the agency’s response to the provisions of the Anti-Red Tape Law of 2007 or Republic Act 9485.

“We will strictly monitor LGUs in terms of their compliance with this provision so that we can realize our goal of unifying government action in the elimination of red tape down to the local level,” Puno said in a statement.

The DILG will be assisting LGUs formulate the citizens’ charter, which will also contain information on the maximum time and the fees needed to cover basic frontline services, Undersecretary for Local Government Austere Panadero said.

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